HOW IT WORKS

From incident to resolution—
fast, smart, and seamless.

KEY FEATURES

Powerful Tools for Faster Emergency Response. Experience real-time alerts, instant communication, and seamless coordination — all in one platform built for safety and efficiency.

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Call Taker

is the first point of contact in emergency situations. Using the system, they can quickly log incident details through the responsive and interactive map, drag-and-drop location markers, and automatic location detection. They have access to essential input forms to capture caller information, incident type, and urgency level. Once details are verified, they can immediately forward the report to the Dispatcher for quick action. This ensures no critical information is missed and response time is minimized.

Dispatcher

acts as the bridge between the Call Taker and the field responders. With real-time access to incident details, the Dispatcher is responsible for activating the case, assigning the most suitable responder based on location and skillset, and managing the case closure.

Lead Responder

receives incident assignments directly from the Dispatcher through the system. They can view detailed incident reports, location pins, and any special instructions. Upon arrival at the scene, they can update the system with real-time status, upload evidence if needed, and mark the incident as resolved once the task is complete. This role ensures that the on-site team’s actions are properly documented and communicated back to the Dispatcher and Admin.

Administrator

oversees the entire system’s operation. They have full access to manage users, configure system settings, and monitor all incidents from start to finish. The Admin can generate reports, review performance metrics, and ensure that protocols are being followed. They also have the ability to update resources, manage permissions for each role, and ensure the system runs smoothly for all users.

How the Four Roles Work Together?

Our system ensures smooth coordination in handling emergencies by connecting all roles in one streamlined process:
Call Taker

Is the first point of contact. They receive emergency reports from citizens, record essential details, and input the case into the system. This step makes sure all critical information is accurate and complete.

Lead Responder

The Lead Responder, assigned by the Dispatcher, takes the lead in handling the incident on the ground. They coordinate their team, provide real-time updates, and ensure the situation is properly addressed until resolved.

Dispatcher

Once a case is created, the Dispatcher activates the incident and assigns the most suitable responder based on location, availability, and expertise. They continue to monitor and update the situation while maintaining communication with the responders in the field.

Administrator

Oversees the entire system. They manage user access, monitor overall performance, and generate reports and analytics for evaluation and improvement. They ensure that all processes and data are well-maintained and secure.

FREQUENTLY ASKED QUESTIONS

Quick answer to help you get started.

What is CAD?

Sentinel CAD is an advanced dispatch and incident management platform designed to streamline emergency response and coordination. It supports four key user roles — Administrator, Calltaker, Dispatcher, and Lead Responder.

Do I need technical skills to use it?

No. Sentinel CAD has a user-friendly interface designed for smooth navigation, even for first-time users.

How does Sentinal CAD improved response times?

With responsive maps and real-time location tracking, teams can quickly identify incident locations, allocate resources, and make faster decisions.

Do I need Internet?

Yes. The system requires an active internet connection to ensure real-time updates, communication, and coordination between Call Takers, Dispatchers, Responders, and Admins.

Can I used this system on my smartphone?

Yes. The system is mobile-friendly and can be accessed on smartphones, making it convenient for users to monitor, update, and respond to cases anytime, anywhere.

How is this system different from traditional reporting?

It ensures real-time updates, faster coordination, and transparent tracking of cases.

How does an incident report get processed?

The report is received → validated by the calltaker→assigned by the dispatcher→acted upon by the responder→finalized by the administrator.

What are the case status levels?

Pending, Active, and Closed.

Can I track the progress of a case?

Yes. Case statuses are updated in real time and can be viewed in the system.

Is my data secure in this system?

Yes. All data is stored securely and only accessible to authorized users.

What should I do if the system is not loading properly?

Refresh your browser, check your internet connection, or contact technical support.

How do I log in to the system?

Use the credentials provided by the administrator.